Megan Kilby

Megan Kilby is a Patient Care Coordinator at our Ashburn, VA clinic, where she brings over two decades of experience in customer service, wellness, and administrative operations. Known for a detail-oriented approach, Megan ensures every patient receives thoughtful support and a seamless clinic experience.

Before joining Live Better Hearing + Balance, Megan worked in a variety of roles including healthcare administration, retail management, and holistic health. She has experience managing patient scheduling, coordinating customer outreach, and handling complex office workflows with a strong focus on HIPAA compliance and service excellence. Her background also includes inventory oversight, marketing communications, and staff training—skills that make her a natural fit in a fast-paced clinical environment.

In addition to her administrative expertise, Megan is a licensed massage therapist and a Certified Professional Coder (CPC-A), bringing a unique depth of medical knowledge and compassion to her role. Her commitment to patient-centered care and operational excellence ensures that visitors to our Ashburn clinic feel supported from their first call to their follow-up care.