Sarah Jackson is the Patient Experience Coach at Live Better Hearing + Balance. Her primary focus is consistent, effective training and development of employees in support of providing a world-class patient experience. She oversees the training, on-boarding, and continuous coaching of all front office staff.
Sarah started out as the Patient Care Coordinator at our Frederick clinic in 2014 and her experience in the position is a great tool for teaching others about the role. She earned her Bachelor’s Degree in English with a concentration in Literature from Frostburg State University and her Master of Arts degree in Publishing at George Washington University. She applies the communication and creative skills she gained in school to the resources used by our staff.
In her free time, Sarah enjoys reading, painting, and spending time with her husband and their dog and cat.
HearingUp was created by Dr. Cliff Olson, a well-known audiologist and influencer, to help individuals find top-notch hearing care providers who adhere to industry Best Practices. The HearingUp Network consists of carefully vetted hearing care professionals who follow these practices, ensuring patients receive optimal treatment for hearing loss.
Dr. Olson, known for his educational YouTube channel, emphasizes the importance of quality care and has built this network to connect patients with providers committed to delivering the highest standards of hearing aid fitting and ongoing support.
At Live Better Hearing + Balance, we believe choosing a hearing care provider committed to best practices is essential for transformative results. Our team invests the time and expertise needed to address the complexities of hearing loss and achieve optimal outcomes for each patient.
