Live Better Hearing + Balance delivers professional hearing healthcare to Highland Springs residents through our nearby clinic, providing advanced diagnostic services and individualized hearing solutions.
Live Better Hearing + Balance provides Highland Springs residents access to quality hearing care at our Mechanicsville location. Under the expertise of Dr. Veronica Sutter, we blend clinical excellence with personalized attention. Our comprehensive services include diagnostic hearing evaluations, hearing aid fittings, real ear measurements, device programming, and professional maintenance.
We build trust by investing time to understand your specific hearing challenges and communication goals. Working with leading brands Phonak, Starkey, Oticon, Widex, ReSound, and Signia, we connect you with hearing technology that aligns with your lifestyle needs and personal preferences.
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Anders makes time for his patients, listens, and gives helpful responses. His staff is also kind and helpful.
Prompt, courteous and very helpful.
Very pleased.
He took the time to answer any questions we had. Also was very helpful to us.
Everyone in the office is friendly, patient, knowledgeable, and helpful. It is a great place to come for care.
Mrs. Danielle was very helpful and also Miss Jessica was also helpful thank you very much and happy holidays. May God bless you!
It was great. Dr. Sutter is an excellent technician. She cleaned my hearing aids expertly and answered my questions.
I highly recommend. Dr. Cole is extremely accommodating and knowledgeable.
Great visit, thanks to your girl for cleaning and getting my aids in first class working order. You've got my recommendation. Dan Gallagher
Aaa
Very positive. Brandon was very knowledgeable and explained things well.
Very helpful and professional for helping out with new hearing aids
Very professional, considerate, and polite I will definitely be coming back and they have free candy. What a great place ciao ciao Gary.
Good
I was very apprehensive about going to an Audiologist but my fears and doubts were quickly dissolved by Dr. Mango and her staff. I was very pleased with how they conducted my hearing evaluation and their recommendation for hearing aids. I highly recommend them. James V DeLaura
i have always had a great experience. i am always greeted by stephanie? the receptionist as soon as i come in. she is very friendly. this last time i was seen by dr. cassidy lewis since dr. book is no longer there. i really liked her. she was professional but also very friendly. she made me feel comfortable and was very easy to talk to.
Your team is always attentive and professional. Thank you for the guidance provided to me as I help my parents.
I love working with Dr. Cole. She is thorough, professional and very kind.
good experience
Brandon was VERY helpful with all my hearing aid needs! Have a Blessed Holiday!
Brandon was VERY helpful with all my hearing aid needs! Have a Blessed Holiday!
Always cheerful, prompt, professional courteous service shown to me each visit. Happy Holiday's to all!!
Good
as alays excellent service by interested personnel.
comfortable atmosphere. Kind, warm front desk and doctor. respectful of me and suggested what I needed. Also, the visit was n/c- very much appreciated.
Great service. Now have "better hearing." Thank you.
Dr. Roach, Thanks for the test and adjustments. I was bummed about the declining hearing and was grouchy , so sorry about that. You changed the caps and made the calibrations, which I find to have helped my ability to hear the radio ( the doubled phasing effect is gone). So I would like to continue working with you. I would ask you to try to communicate more straightforwardly with me. You did not tell me you had changed the caps or explain why you did that. You used indirect or euphemistic language which I found off putting. When I described what I perceived be a problem you tended to deny it was a problem rather than try to dig deeper to understand what I was getting at. (E.g how to identify which mode the Phonak switches to automatically. You said that couldn’t be done in the app, but then I showed you how I do it. I am sensitive to the tendency of some medical professionals to “infantilize” people my age with hearing loss. My impaired hearing makes me miss words in an explanation so I have to ask someone to say words again. “I know this is confusing” is a patronizing comment I get when I ask questions. I write investigative books; I seldom get confused.
Good
Very efficient process from scheduling appointment, hearing exam & evaluation, explanation of Tx options, needs & recommendations, etc. Staff was friendly & professional & my visit was very pleasant. Parking, clinic appearance, location no problem.
Alexis is a life saver!
