Live Better Hearing + Balance delivers advanced hearing healthcare to Short Pump residents and surrounding Henrico County communities through comprehensive diagnostics and individualized treatment plans.
Live Better Hearing + Balance supports Short Pump residents with professional hearing care from our Midlothian location, where Dr. Veronica Sutter leads patient care with clinical excellence. Our practice offers complete hearing health services including diagnostic evaluations, tinnitus management, custom hearing aid fittings with real ear measurement verification, and ongoing device maintenance. We specialize in developing hearing solutions that fit seamlessly into your lifestyle.
Our patient-focused care means building relationships based on trust and understanding your unique communication needs. By working with renowned manufacturers Phonak, Starkey, Oticon, Widex, ReSound, and Signia, we connect patients with hearing technology that matches their preferences and daily activities. From initial consultation to long-term care, we prioritize your journey to better hearing.
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Very satisfying. We are so grateful for every care we received. Kusuma and Pretibon.
Felt very comfortable, the new office is amazing and the employees are fantastic. Keep up the great work and Thank you for helping me! Always a pleasure to return and know that I will receive the best care available! Go O's!
The visit was as advertised, professional yet friendly. We set up my next visit, and Anders informed me of the costs that would apply. Overall a good visit.
Very informative with hands on experience of changing the wax trap. Thank you.
I walked into the office and was greeted with “Hello! Welcome”. I got signed in, had a seat and was immediately offered a drink. Wait time was minimal. My first experience with Dr. Sutter was great! She was very informative by explaining what we were doing and what we hoped to accomplish at my first visit. I felt very comfortable because she was very friendly and it was obvious very knowledgeable. I had a very productive and worthwhile appointment. Thank You. Kathy Judy
Good, friendly professional staff.
Very pleased with your office and staff.thanks
We are so happy and fortunate to have Dr Jenifer Cushing assisting me in my endeavor to hear better. She is knowledgeable, professional and much appreciated with her personal/casual attitude. She works with me, to make life not about my hearing loss, but what I can still hear. She is an invaluable asset to this establishment. I would also like to acknowledge the rest of the staff as well. They have all been friendly, helpful and completing an all around pleasant experience at Live Better Hearing & Balance!
We have not yet completed our full hearing aid test but so far so good. Dr. Holly has been great to work with!
As always, welcoming people and knowledgeable staff. Thank you for your excellent care.
I appreciate your promptness and clear helpful advice.
Other than starting late for an understandable reason, received excellent service and checked additional issues, staff is friendly and courteous
As always, courteous
Thank you (Dr. Caitlin) for your very professional exam and feedback and patience answering my questions. The month of my "testing" your suggested device to improve my hearing was important and your availability most appreciated. Sarah at the desk is an asset to the office. Kind and helpful finding times to meet re: office and availability. I am now the owner of my newest asset to hearing with clarity -most appreciated at the theater and meetings of larger groups as well as family and friends. Hearing the first notes of the orchestra and then violin of the Beethoven Violin Concerto brought tears to my eyes this past Sunday. Your continued availability is very assuring - so again thank you, again. Respectfully, Bette S. Tiger (If needed I prefer you use my initials BST and not my full name).
Doctor Abigale Barclay was wonderful in cleaning my hearing aids free f charge. Thank you so much
I had a very positive experience and everyone was very courteous and professional. Always kind and very helpful.
Wonderful job
THANKS for your ,understanding As you now know, my daughter just yesterday was tested and ordered aids for herself In a few weeks of Time at the Rehab hospital, I’ll be able to come for a checkup.
It was first visit with Abigail. She was amazing
Very good experience and corrected my problem of the moment
Saw Dr. Barclay for the first time. Very professional , and quite personable. As is Dr. Book. Would be happy to see either of them when I need hearing aid care.
Very informative and helpful to improving my hearing
Pleasant experience. Helpful always.
Dr. Cushing is very caring and aware of hearing issue.
Thoroughly enjoyed the service provided by Caitlin Pertner for a hearing test and general update on my hearing aids.
Very friendly professional experience. Easy location.
Great service. Adjustment to sound and recommendation on improvement. Above and beyond good customer service.
Very friendly. Answered all my questions
I definitely get good care from Anders Eliasson. He listens to my feedback and customizes my hearing aid set up for best performance. Great representative of your company. The office staff is always friendly and efficient. Satisfied customer here.
My experience with your team very good .Dr with my daughter very friendly she so happy when she seen her you are best Good luck Thanks Savita
