Live Better Hearing + Balance delivers advanced hearing healthcare to Short Pump residents and surrounding Henrico County communities through comprehensive diagnostics and individualized treatment plans.
Live Better Hearing + Balance supports Short Pump residents with professional hearing care from our Midlothian location, where Dr. Veronica Sutter leads patient care with clinical excellence. Our practice offers complete hearing health services including diagnostic evaluations, tinnitus management, custom hearing aid fittings with real ear measurement verification, and ongoing device maintenance. We specialize in developing hearing solutions that fit seamlessly into your lifestyle.
Our patient-focused care means building relationships based on trust and understanding your unique communication needs. By working with renowned manufacturers Phonak, Starkey, Oticon, Widex, ReSound, and Signia, we connect patients with hearing technology that matches their preferences and daily activities. From initial consultation to long-term care, we prioritize your journey to better hearing.
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Really exceptional! Everyone in the office is super friendly and helpful. The information they provide is valuable to those of us who are hearing impaired and there are never any sales tactics involved… I’ve a customer for over7 years and I wouldn’t go anywhere else!
Totally so happy to have found this company. Staff is pleasant and knowledgeable. Wonderful experience!
Excellent experience… and I am so thankful. Professional, knowledgeable and so patient and thoughtful. Will definitely recommend to others. Thanks you so much!!!
Visited due to left hearing device losing Bluetooth connection and antenna slipping out of place. Antenna position adjusted solved slipping issue. Re-paired devices seemed to correct Bluetooth connection but devices showing on Bluetooth list is not completely understood.
my visit went very well, I felt I was listened to and helped better understand how my hearing aids worked.
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Comfortable
Very professional, knowledgeable and polite
Very cooperative, friendly and helpful. Drs. Are very knowledgeable and understand the needs of patients.
Live Better Hearing is an incredible company. I have been dealing with them for about 7 years and always get great advice and support when I have questions. I have never felt rushed when meeting with any of their professionals. Their way of treating customers should be the blueprint for all services companies.
It was very positive. Great attention was given to making sure I understood everything I needed to know about my new hearing aids and also that they were properly suited to my needs.
My experience with my doctor is always great, she takes time to listen to all my concerns and professionally answer all my questions regarding my hearing conditions.
Veronica is great, very professional.
Customer service at front desk very friendly and helpful! Dr. Madelyn is very pleasant and helpful, always takes time with my questions. I never feel rushed out.
Very thorough, pleasant and informative.
Excellent experience! Dr Alamillo was very kind, professional, and attentive. He checked and adjusted my hearing aids to make sure they were working properly and that I could hear better. He took the time to explain everything and made sure I was satisfied with the results. I truly appreciate his excellent service, knowledge, and dedication.
The appointment went very smoothly. Dr. Leeb was very thorough and very patient with me. She explained everything well and I was veryy confident in her diagnosis and advice.
Everyone was very helpful and met my needs .And very knowledgeable
Doctors are very friendly and provide excellent care.
Great! As always!!
Ok, got new hearing aids that go inside & not completely satisfied, but hope it’s a learning experience that works on its own. Staff is very nice, professional.
Comfortable
The associates were kind, helpful, respect6ful & knowledgeable.
Anders took care of my problem with my hearing aids quickly and calmly. It is reassuring to know that I am in good hands, also for the future.
I am very happy with my new hearing aids. I wasn't sure abut the hookup with my Bluetooth Phone, but I think that I have it figured out. I am also struggling with the process of putting them on and off. I just have to get used to putting them on and off ani I am sure that I will get used to the process. Thank you so much for being patient with me. Can you please tell me what type of program that you have concerning "Ballance"??
I felt good after my visit. My left hearing aid was dead. Dr. Abigail Katz found the cause and replaced the receiver. The hearing aid is now working fine. She is very nice in addition to being very thorough. Dr. Herman Blinchikoff
I greatly appreciated the care I received today, 10/15/2026. Kamala seemed very knowledgeable in the hearing and balance tests which were performed. She did not rush through anything and took the time to answer all my questions my problem.
I greatly appreciated the care I received today, 10/15/2026. Kamala seemed very knowledgeable in the hearing and balance tests which were performed. She did not rush through anything and took the time to answer all my questions my problem.
Professional customer service Doctor took the time to explain detailed updates and information Looking forward to the next appointment in March 2027
Very professional
