Live Better Hearing + Balance delivers advanced hearing healthcare to Short Pump residents and surrounding Henrico County communities through comprehensive diagnostics and individualized treatment plans.
Live Better Hearing + Balance supports Short Pump residents with professional hearing care from our Midlothian location, where Dr. Veronica Sutter leads patient care with clinical excellence. Our practice offers complete hearing health services including diagnostic evaluations, tinnitus management, custom hearing aid fittings with real ear measurement verification, and ongoing device maintenance. We specialize in developing hearing solutions that fit seamlessly into your lifestyle.
Our patient-focused care means building relationships based on trust and understanding your unique communication needs. By working with renowned manufacturers Phonak, Starkey, Oticon, Widex, ReSound, and Signia, we connect patients with hearing technology that matches their preferences and daily activities. From initial consultation to long-term care, we prioritize your journey to better hearing.
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At the Ellicott City, Dr. Cole was patient and through, took great care to explain how to use and care for the aid. I can go places and not fill ashamed, when people have to repeat or shout. I now enjoy going to church as I can hear the minister loud and clear. Will recommend her to my friends and family.
Always thorough and pleasant
Everyone at LBHB are friendly, courteous, and care about you.
Doctor Amy was very professional in cleaning and fixing my hearing aids. I am to return in May for my annual testing.
Doctor Amy was very professional in cleaning and fixing my hearing aids. I am to return in May for my annual testing.
Helpful and. Knowledgeable excellent customer service
The Dr gave me a thorough hearing test
Love it. Everything is excellent.
I get excellent care every time I come. Marissa is wonderfully upbeat and caring. She listens well and explains everything well. She makes good recommendations for me, and she's always very patient!
Just GREAT Service with understandable explanations!
Cassidy was very knowledgeable personal and informative answering all my concerns along with being very professional glad to have her as my go to person
Dr Scott is very friendly and helpful
I’ve never had such a caring and supportive medical experience. Jeff Zolt went above and beyond to assure that my fears and concerns were heard and fully addressed. Karen proactively provided important information about a MD law regarding insurance coverage so I didn’t have to do that research myself. Andy is consistently friendly and helpful. I can’t say enough about the quality of this team. Lisa Forrest
The doctor and staff make us feel very comfortable.
A very positive experience.
Never have to wait. Quick and competent appointment that assures I’m getting the best results from my hearing aids.
Frequent visits are always handled professionally and friendly. I have made many ‘walk ins, and always taken care of. Seems that each person is knowledgeable. I’m so thankful for my many visits.
Everything was great. Adam is an excellent replacement for my former doctor, Daniel.
GREAT!
Always extremely happy with my experience and your expertise
I feel Dr.Mills explained in detail the results of the hearing test and what level of hearing aid I needed. She explained what I would be experiencing with the hearing aids on, how they work and how my brain needed to adjust to the new level of sound. We went over how to store them and clean them. I couldn’t be more pleased. Carol Naird
Very attentive and pleasant
Very efficient !
People that work there are always kind and helpful, and very nice. Do think very nice of them. Thank you
I am on my 3rd set of hearing aids so you know ai have been with Holli and Maryanne a long time. All of my experiences with Holli and Maryanne since they opened the business after leaving Abington Hospital have been professional, positive and wonderful. We put our trust in them, followed them here and they delivered. Roni(Sp? sorry), in the office has helped me on the phone many times and she is always lovely. Now enters Marisa,...Fantastic addition! Professional, caring and helpful. She has come up with new inventive ways to help me connect to all of my televisions, which helps to me enjoy different rooms in my house. When I need help, everyone always gets me in asap and solve the problem. I always have a great visit! By the way, I travel from Cheltenham Township to Warminister, so you know I am happy or I would go somewhere much closer to home. Warm Regardes, Betsy Conway
Dr. Marisa Fassnacht was very.knowledgeable and helpful during my recent visit,
wonderfull
Been a customer for quite a few years when before the current office and I have always been treated correctly even when my dog chewed up one of my hearing aids it was replaced at no cost to me!
I have always had an amazing experience here. Dr. Cole is very professional, kind and expert at all she does. I am continuing to hear well with my hearing aid that she has helped me to select based on my needs.
Professionalism, courtesy, compassion.
