Live Better Hearing + Balance delivers advanced hearing healthcare to Short Pump residents and surrounding Henrico County communities through comprehensive diagnostics and individualized treatment plans.
Live Better Hearing + Balance supports Short Pump residents with professional hearing care from our Midlothian location, where Dr. Veronica Sutter leads patient care with clinical excellence. Our practice offers complete hearing health services including diagnostic evaluations, tinnitus management, custom hearing aid fittings with real ear measurement verification, and ongoing device maintenance. We specialize in developing hearing solutions that fit seamlessly into your lifestyle.
Our patient-focused care means building relationships based on trust and understanding your unique communication needs. By working with renowned manufacturers Phonak, Starkey, Oticon, Widex, ReSound, and Signia, we connect patients with hearing technology that matches their preferences and daily activities. From initial consultation to long-term care, we prioritize your journey to better hearing.
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Very helpful, very caring and responded quickly to my problems. They should be noted for their outstanding performance, which exceeded all my expectations.I’m
Had a follow up appt with Danielle today for hearing aide assessment for my brother. Danielle was very friendly and helpful. She identified a problem with one of the hearing aids and sent it to factory for repairs. Danielle also showed me how to clean and place new plugs in to reduce ear wax. She was very patient and very instructive. I was very pleased with her help. Thank you!
The audiologist was very helpful and understanding, and enabled us to better insert the hearing aids.
very professional and friendly
Friendly and very helpful.
Dr. Barclay is caring, ,professional, thorough explains everything she is doing answers all my questions. She is not happy until you are happy. She is a great audiologist. I throughly recommend her.
Great - Ultra-friendly
Very attentive.
Brandon is always extremely helpful and has helped me with my hearing aids.
Everyone was pleasant, knowledgeable and considerate about my situation
Due to my changing medical situation Dr Holly needed to make some adjustments in my device settings. She clearly explained the changes and what those changes would accomplish. She scheduled a followup appointment but indicated that if my situation changed I should get back to her to adjust the time of our next appointment.She was very flexible in adjusting to my situation.
I feel I was well treated.
Excellent, responsive results given with genuine warmth. Connie MORELLA
Karen provided excellent services, talked through a number of issues that I had raised, explained some other options that might enhance my hearing, and was very engaging. I was more than satisfied with the results of today’s appointment.
Fine
Always lovely to see you, Danielle!
Great
Great, everything was taken care of in a timely manner, all questions were answered, no problems. The doctor and staff are very friendly.
I recently had the opportunity to be cared for by Cassidy Lewis, BS, during her doctoral residency, and the experience was outstanding. Cassidy immediately put me at ease with her warm demeanor and clear communication. She took the time to listen carefully to my concerns, explained each step of the process in a way that was easy to understand, and made sure I felt comfortable throughout. Gary Getz
Friendly and explained the process.
Anders is easy to talk to and answers all my questions on hearing and hearing aids.
As always, Brandon was courteous, friendly and professional. He got me in and out quickly which I appreciate very much.
Good service
Staff is accommodating and knowledgeable.
confident
Great service, very friendly staff.
The front desk staff is fantastic! Very friendly and courteous. The hearing specialist is wonderful and very knowledgeable.
Thank you for the professional care we received. We appreciate your responsive service and welcoming attitude.
The whole process from making the initial appointment through the delivery of the hearing aids went very smoothly and efficiently. Anders was very helpful in explaining the details of the features of my new hearing aids along with any other questions I had re their use. Finally, the receptionist, "Megan" was very polite and professional re my appointment schedule and future follow-up visits.
Prompt and professional. Thank you.
