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Our Staff

Ross Cushing, Au.D.

Ross Cushing, Au.D.
Audiologist, CEO

Ross Cushing, Au.D. has one goal: to make sure each patient seen at any of Live Better Hearing's offices has an excellent experience from start to finish for every appointment.  This means finding the best audiologists from around the nation to serve our patients and giving those providers all the right tools to continuously maintain the highest standards of care.  

Dr. Cushing received his Doctorate in Clinical Audiology and a Masters in Communicative Disorders& Sciences from the University of Buffalo, where he was awarded the honor of top graduating audiology clinician in 2005. He has published professional peer-reviewed papers as well as consumer articles on audiology related topics ranging from tinnitus to best practices for patient care.

Dr. Cushing provides audiology related consultation for the state of Maryland and private companies.He currently is focused on training best practices for tinnitus & hyperacusis assessments and treatment as well as a hearing evaluation and hearing aid protocols.

On a personal note, Dr. Cushing enjoys hiking and swimming, and he loves hanging out with his three kids and his better half, Dr. Jenifer Cushing.

Matthew Higgins

Matthew Higgins
Chief Operating Officer

Matthew Higgins serves as Live Better Hearing’s Chief Operating Officer and is responsible for the day-to-day leadership and general management of the company, including oversight of the patient experience and all business operations. As one of the architects of the company’s guiding principles, Mr. Higgins seeks to ensure that Live Better Hearing continues to maintain its core purpose of enhancing the lives of its patients, employees, and the communities in which it does business. In short, he ensures the company remains focused on helping people live better lives.

Prior to joining Live Better Hearing, Mr. Higgins had over 15 years’ progressive leadership experience including sales, marketing, operations, and financial management roles. Most recently, he spent the past decade working for a global biotechnology firm, which is considered by many industry organizations to be the world’s leader in customer care.

Mr. Higgins graduated Summa Cum Laude from Southern NH University, finishing at the top of his class, and has degrees in Organizational Leadership and Business Administration. Additionally, he is an MBA candidate with America's historic College of William & Mary. 

In his spare time, he has been observed spending an enormous amount of time perfecting the perfect depth and shade of facial hair, as well as admiring his extensive cufflink and sock collection.

Nicholas Cushing

Nicholas Cushing
Practice Development Manager

[email protected]

Nick Cushing is the Practice Development Manager for Live Better Hearing. In this role, Nick leads practice development activities to support our organizational vision and growth. His focus is on exceeding the expectations of our patients. In his free time, Nick enjoys reading, exercise, and listening to podcasts about science, philosophy and human achievement. 

Greg Maffett

Greg Maffett
Patient Care Manager

Greg Maffett is the Patient Care Manager for Live Better Hearing. Greg has an extensive background in customer relations and audiology practice operations. As the Patient Care Manager, Greg is dedicated to exceeding the expectations of our patients, supporting and developing employees, and being the recognized leader in providing the very best patient experience. Encouragement, motivation, and coaching are the key components Greg relies on to meet these objectives and and be an effective leader.

In his personal life, Greg has a passion to serve his community through various platforms. He truly has a heart to help people and leave a laugh and a smile on everyone’s face.

Location: Montgomery Village

Lauren Bradshaw

Lauren Bradshaw
Patient Care Coordinator

Lauren Bradshaw is the Patient Care Coordinator at the Elkridge office. She’s dedicated to providing excellent customer service to all of her patients. A University of Maryland grad, Lauren also handles provider credentialing and marketing for the company. Outside of the office, she enjoys playing volleyball and volunteers coaching high school volleyball.

Locations: Elkridge

Asmeret Araia

Asmeret Araia
Patient Care Coordinator

Asmeret Araia is a Patient Care Coordinator at the Elkridge office. She always has a smile on her face and enjoys engaging with our patients and making everyone feel comfortable in the office. With a Bachelor’s degree in Communications from Frostburg State University, Asmeret also handles the marketing and promotions for the company. In her spare time, she enjoys going to the beach, watching movies, and playing with her son and dog.

Locations: Elkridge

Brenda Harper

Brenda Harper
Reimbursement Consultant

Brenda Harper is the Reimbursement Consultant for Live Better Hearing. Brenda has an extensive background in customer relations and is dedicated to improving billing procedures for a better patient experience. She very much enjoys meeting and working with patients. Patients love to see Brenda because she is very personable and fun to be around.

Adriana Mastrojeni

Adriana Mastrojeni
Patient Care Coordinator

Adriana Mastrojeni is our Patient Care Coordinator in the Chevy Chase office. Adriana has an extensive background in customer service and strives to give her patients the best care possible. Adriana always has a smile on her face and values treating every patient like family. As someone with hearing loss who wears hearing aids herself, Adriana knows the importance of hearing family and friends. In her spare time, Adriana enjoys painting, spending time with family, reading, and her cat.

Christine Mayers

Christine Mayers
Patient Care Coordinator

Christine Mayers is the Patient Care Coordinator at the Rockville office. She always strives to make sure that patients get the best customer service. On another note, Chrissy is a huge animal lover, and she takes in animals that need homes. Right now she has two Italian Mastiffs, a rabbit, guinea pigs and a bearded dragon.

Location: Rockville

Jessica Braun

Jessica Braun
Patient Care Coordinator

Jessica Braun is the Patient Care Coordinator at the Lutherville-Timonium office. She enjoys working with patients, greets everyone with a smile, and always ensures patients receive great customer service and care.

Location: Lutherville-Timonium

Sarah Boersig

Sarah Boersig
Patient Care Coordinator

Sarah Boersig is the Patient Care Coordinator at the Frederick office. She enjoys working with patients and makes sure they received the awesome service and care they deserve. Sarah attended Frostburg State University and came to us with a professional background in customer service. She is also the Online Coordinator for A&A, in charge of updating our website and social networking accounts.

Location: Frederick

Edna Bradshaw

Edna Bradshaw
Bookkeeper

Edna Bradshaw is the Bookkeeper for Live Better Hearing. She attended University of Maryland and plays a key role in the company by budgeting and keeping track of transactions and expenses. In her down time, Edna loves crafting, particularly sewing, knitting, and crocheting.